New suite of offerings bolsters insight into energy use and cost savings for PGE’s customers
Oct. 09, 2024
Portland General Electric customers now have access to a new suite of tools and resources that provide greater clarity, transparency and control when it comes to managing energy use and costs. The enhancements, introduced throughout 2024, include customized energy dashboards, energy use tools and easier enrollment into energy shifting programs.
“Service is core to what we do, which is why we create and deliver products that improve customer experiences. Whether customers are calling us with questions about their service, needing information about an outage or using tools to better manage their energy using personalized tips and recommendations, we want the experience to be easy and informative,” said Stacy Maloney, PGE director of customer experience.
Customer feedback has been instrumental in PGE’s decision to accelerate its investments in new technology that improves experiences and helps customers make informed decisions about their service. Among the new offerings is PGE’s Home Energy Analysis tool, which helps residential customers understand their home energy use patterns and can help lower their bill. The analysis provides customers with their top three energy uses by percentage and dollar amount, along with tips on how to save based on personalized usage information. This feature allows them to make informed decisions about what service plan best fits their needs.
Additionally, the company is introducing a new Active Outage Card on the customer account dashboard, available on the PGE website, for quick access to ongoing outage information. The rollout of this new feature addresses customer requests for a more personalized experience during outages. The Active Outage Card is updated regularly to ensure customers remain well-informed and supported throughout any service disruptions.
“We continue to listen to our customers and respond to their needs with meaningful changes. By upgrading our systems and introducing these new features, we hope to create a seamless experience and maintain high-quality service across all touchpoints, “said Maloney. “Our goal is to evolve and improve the way we serve our customers and ensure that every interaction meets their expectations.”
The work of PGE’s Customer Experience team has helped the utility secure the top national spot for utilities in the 2024 Forrester Customer Experience Survey 
. PGE surpassed the average U.S. Customer Experience Index score and is one of only two utilities to see an increase in customer experience scores compared to others in the industry. If you're interested in taking action to shift your energy use, visit: https://portlandgeneral.com/save-money
Portland General Electric (NYSE: POR) is an integrated energy company that generates, transmits and distributes electricity to over 930,000 customers serving an area of 1.9 million Oregonians. For more than 130 years, Portland General Electric (PGE) has powered social progress, delivering safe, affordable, reliable and increasingly clean electricity while working to transform energy systems to meet evolving customer needs. PGE customers have set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. PGE is committed to reducing emissions from its retail power supply by 80% by 2030 and 100% by 2040. PGE is recognized by the Bloomberg Gender-Equality Index for the company’s commitment to creating a more equal, inclusive workplace. In 2023, PGE employees, retirees and the PGE Foundation donated nearly $4.6 million and volunteered over 23,000 volunteer hours to more than 400 nonprofit organizations. For information, visit portlandgeneral.com/news .