Every month PGE does a read of your meter at the end of your billing cycle to calculate your energy use for the entire cycle. If we are unable to communicate with your meter, we will estimate your energy use based on historical usage for the location. During the following month’s cycle, we will be able to get the accurate read and will correct the billing for the estimated usage.

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources, start here to see which ones you're eligible to receive. You can also log in to your account to see what payment arrangements are available for you.

We recommend visiting our Save Money page for information on energy-efficiency actions you can take at home and PGE programs that pay you for participating. If you're a business customer, sign up for a free Energy Savings Checkup with one of our Energy Experts.

Regulatory adjustments are captured on the bill and account for the recovery of costs or to provide credits associated with initiatives and government regulations, some of which are for PGE and some for other organizations. Learn more about a specific adjustment here.