Our goal is to keep everyone connected and have those with past-due bills contact us for help as soon as possible. There are many ways we can help customers get caught up on their past-due bills. We encourage customers to call us at 503-228-6322 to learn about their bill help options or visit our bill payment assistance page. We’re here to work together on a plan.
If you’ve received a notice that your power is going to be disconnected, it’s important that you take action right away. Disconnections are a last resort. We are here to help you.
Here are steps you can take and answers to frequently asked questions.
It’s important that you pay your bill by the date on the notice to avoid disconnection. If you cannot pay your entire balance due, there may be options available for you. You can learn about your payment extension and Time Payment Agreement options by logging into your account or giving us a call at 503-228-6322.
If you need financial assistance, we offer an ongoing bill discount for income-qualified customers. And there are agencies that may be able to provide energy assistance as well, including help with past-due bills. See “What if I need financial assistance?” below.
Where can I pay my bill?
You can pay in one of several ways. Most post to your account immediately without any additional action from you.
By phone using your bank account routing number or debit/credit card by 7 p.m. on the due date
On the PGE website using your bank account routing number or debit/credit card by 7 p.m. on the due date
On the PGE Mobile App using your bank account routing number or debit/credit card by 7 p.m. on the due date
What if I can’t pay my whole balance due?
We get it. Sometimes you just need a little extra time. Request a payment extension online or give us a call at 503-228-6322 to discuss your options.
Oregon Relay: 711 or 800-375-2900 (hearing loss or speech disability)
What if I need financial assistance?
We understand sometimes it can be difficult to pay your energy bills. If you need financial assistance, learn more about our Income-Qualified Bill Discount. In addition, community agency may also be able to help you with energy assistance.
What if I rely on electricity for a medical condition?
We care about your health. If someone in your household relies on electricity for significant health needs, call us at 503-228-6322.
We’ll provide an Emergency Medical Certificate application. You can have a medical professional fill it out and return it to us.
My power has already been disconnected. What now?
If you’re a residential customer and your power has already been disconnected, we have self-service options available to you. Learn about your payment options, make a payment and initiate your reconnection by logging into your account online. You can also give us a call at 503-228-6322.
If you’re a business customer, please give us a call at 800-822-1077 between 7 a.m. and 6 p.m., Monday through Friday.
If you’re calling us, it's best to call before 5 p.m. to get you reconnected the same day.
What if I have a dispute with PGE or need other help?
If you cannot reach an agreement with PGE Customer Service, you may contact Oregon's utility regulator, the Oregon Public Utility Commission (OPUC) at 800-522-2404 or 711 (TDD/TTY).